[KI-LC] Community Banning Thoughts
Colin.Wallis at dia.govt.nz
Mon Dec 7 16:08:53 EST 2009
I'm OK with this in principle but....
...to keep it transparent and the policy consistently applied over time, it will require a fair amount of process, even if it is behind the scenes and not apparent to most.
So a person or a selected sub set of persons has a chat with said offender..are there Minutes taken? agreements reached? is the record of the meeting publicly or non publicly available? Is there any further monitoring? What happens if the chat does not achieve its objectives and the offensive behaviour drives away otherwise 'good' folk?
As I say..lots of process that we will still need, regardless of the simplicity of the approach at the front end.
From: lc-bounces at kantarainitiative.org [mailto:lc-bounces at kantarainitiative.org] On Behalf Of Brett McDowell
Sent: Tuesday, 8 December 2009 9:54 a.m.
To: joe at switchbook.com
Cc: LC at kantarainitiative.org
Subject: Re: [KI-LC] Community Banning Thoughts
Someone raised a new perspective during the last BoT call. The idea that perhaps we only decide how/who will have the polite off-line "chat" with the accused and approach things exclusively along those lines with a golden rule that we never ban or moderate anyone, ever, for any reason. The idea being that we cannot censor the Internet... just think how easy it would be for that person to re-subscribe with a fresh email address. It could get very silly very quickly if we actually attempted to stop that.
What do the LC reps think about this new, simple policy approach?
Brett McDowell | http://info.brettmcdowell.com | http://KantaraInitiative.org
On Dec 3, 2009, at 5:52 PM, Joe Andrieu wrote:
> That's a good start and good points about scope. Limiting our immediate fix to mailing list moderation simplifies things. I'll note that sooner or later, we may very well have to deal with the more complicated problem of intervention for wikis, real world meetings, or entire work groups... but we can be more light weight if we leave that until we have an issue that requires it.
> As for your suggestions, I think they look good. Here are a few more thoughts:
> 1. That in any situation, the first step is direct contact with the individual, off the mailing list. A polite, simple request framed outside of the offending context can address a lot of potential issues without triggering any formal process. Also, when and if a moderation request is escalated, there will always be at least an initial dialogue with the offender to backstop the process.
> 2. Any official request for moderation should, IMO, /not/ be anonymous. However, we can note that if individuals are concerned about this, they can ask the list moderator or the committee chair to make the official request for moderation on their behalf. In that case, the chair would have to make a call about whether or not the behavior is something /they/ think is worth moderating over. If so, they can source the issue. If not, then the individual still has the option of doing so themselves. [This raises the question of who is the list moderator? This should be well defined. Is it staff? Is it the chair? These roles are not clear in my approach/language.]
> 3. I think having the standard operating procedure include the LC is overkill and that list moderation is too minor for regular LC business. Instead, the LC should be for appeals... after a public review occurs at the list/WG level.
> I would instead suggest that a moderation requester creates a wiki page for discussing a proposed moderation; if three or more voting work group members (not counting the moderation requester), agree that the documented offenses justify a period of moderation, then the chair has the authority to enact said moderation. I think we don't want a vote... that gets complicated, but if there are enough people annoyed by the behavior, and the chair agrees, that seems a good enough validation of the problem.
> 4. The shift in language to "moderation" rather than "banning" is a good one.
> 5. Repeat offenses can be escalated by the Chair to the LC in cases where a permanent exclusion or similar remedy might be sought.
> Any other thoughts? I'm thinking distributed, simple, unoppressive. That's what I'm working for anyway.
> On 12/3/2009 3:01 AM, Brett McDowell wrote:
>> Joe raises a new question of scope... are we only talking about a process for protecting our mailing lists from abuses, or are we also talking about potentially even protecting our Work Groups/Discussion Groups from same, i.e. a process that theoretically could result in the removal of a person from WG/DG membership, conference calls, etc.? I thought we were only talking about a mailing list policy (which is much easier to deal with).
>> If we are talking about mailing lists only, I have a suggestion that seems to align with Joe's recommendations. But first, I want to point out that we already have an email list policy and I suggest we add to that vs. create something entirely new. The Email policy we have is online here:
>> Some proposed next steps:
>> 1) We publish our values in the Maillist Policy. We should edit and tweak what we already have to get to the right context but we have some nice starting points.
>> From they bylaws we have a good start as follows:
>> The Organization has as its primary focus to foster identity community harmonization, interoperability, innovation and broad adoption [..] In furtherance of these efforts, the Organization and its Members shall seek to solicit the participation of all interested parties on a fair, equitable and open basis.
>> From our Goals (http://kantarainitiative.org/confluence/display/GI/Mission) we have even more content to work in:
>> * Accelerate marketplace adoption through clear messages, defined processes, and open community collaboration that brings vendors, deployers, individuals, and organizations together
>> * Bring together technical, business, legal, and policy experience to achieve holistic& trusted identity management solutions
>> * Establish an open and democratic governance model with no financial barrier to participation
>> * Implement an operational structure with nimble processes, procedures, and oversight, and a viable financial model
>> * Commit to open standards and encourage interoperable implementations from both the COTS product and open source development communities
>> * Foster positive dialogue across all relevant organizations to assure coordination, harmonization, and re-use of all applicable open content (specs, policy, etc.)
>> * Establish programs with strong branding for technical and operational output to promote interoperability, compliance and/or conformance
>> 2) We describe in very simple terms what our conflict resolution process is. I suggest the following boundary conditions:
>> - the first step is that someone has to complain to the list manager
>> - that the complaint be made public before escalation (I'm not sure if we want to provide anonymity to the accuser, thoughts?)
>> - the decision to take action should not be left in the hands of an individual. I'd be fine with this being in the hands of the LC but noting that a list manager does have the authority to take immediate and temporary action per their own judgement if needed prior to the next opportunity for the LC to meet and discuss the matter.
>> - the ultimate outcome is "moderation" not "banning". We can moderate individuals without subjecting the entire list to moderation.
>> - I suggest that a decision to "moderate" someone always be for a limited period of time that is specified up-front
>> 3) Whatever we add to the policy be approved by both LC and BoT
>> That's all I've got thus far.
>> Brett McDowell | http://info.brettmcdowell.com | http://KantaraInitiative.org
>> On Dec 2, 2009, at 8:20 PM, Joe Andrieu wrote:
>>> On the call today, I was asked to summarize some thoughts about rules&
>>> procedures for maintaining community coherence by banning particular
>>> individuals from meetings and/or online conversations (emails, forums,
>>> wikis, etc.)
>>> As background, it is my understanding that this is timely because of
>>> issues that came up recently with the OpenID Foundation regarding
>>> inappropriate comments and the subsequent banning of the individual who
>>> made those comments.
>>> Also, I understand some have proposed looking at the microformats
>>> mechanisms for moderating community participation. I have had my own
>>> run-ins with the microformats approach, having been banned temporarily,
>>> ironically, for trying to raise questions about the banning process (in
>>> regards to the banning of another community member). So, I find the
>>> microformats process problematic.
>>> Here are some principles I would like to suggest as a foundation for our
>>> own policy--including how we go about creating it.
>>> First, process over content. Define a process for addressing
>>> inappropriate or unwelcome behavior, rather than attempting to define
>>> what is or is not appropriate. Every community defines its own norms,
>>> and norms change over time. Rather than attempting to define the
>>> behavior, let's define the process we will use when a community finds a
>>> member acting in a way that is inappropriate in the eyes of the
>>> community as a whole.
>>> Second, proactive rather than proscriptive. To the extent that we do
>>> need to specify a boundary for acceptable and unacceptable behavior, so
>>> so by stating the behavior we are looking for, rather than behavior that
>>> is inappropriate. It is essentially impossible to list all possible bad
>>> behavior--any such list would be incomplete. In contrast, it is possible
>>> to proactively state our community behavior goals in a clear, concise
>>> way. Then, we can manage exceptions to those goals when they arise.
>>> Third, distributed rather than centralized application. Allow each
>>> workgroup to be the primary determinate of what is acceptable behavior
>>> and what isn't for their activities. Each work group is a
>>> microcommunity; while the Kantara community at large embodies a set of
>>> shared norms, the individual work groups have the closest perspective in
>>> any given incident, both to the context of the behavior and the history
>>> of the individual(s) engaged. Should the banned party feel the process
>>> was unfair at the work group level, there should be an appeal mechanism
>>> to the full Kantara Leadership Council. Focus on a standard process
>>> creates benefit from a community-tested means for each work group to
>>> resolve its issues. So, standardize the process, but distribute its
>>> Fourth, transparent, documented, and accountable. Banning from comunity
>>> activity is the harshest form of correction we have available to us
>>> (prior to resorting to legal or criminal systems). As such, it should be
>>> used judiciously and in a manner open to scrutiny by the rest of the
>>> community. Secret panels, backroom hearings, and anonymous voting
>>> undermine the ability for a representative leadership to maintain
>>> credibility with members. All proceedings related to banning should be
>>> public and available in a static form (permalinked documentation) in
>>> what is effectively the Kantara public record, including the authorship
>>> of complaints, witnesses, participants in the debate, defenses,
>>> rebuttals, and the final votes leading to acquital or censure.
>>> Fifth, separation of intervention from working processes. Arguments and
>>> debates over banning and related behavior can quickly swamp the
>>> productive channels of collaboration. Since Kantara exists for the
>>> purposes of developing working solutions for Identity and /not/ as a
>>> bureaucratic or judicial end in itself, the banning and associated
>>> review& appeal processes should be cleanly separated from the regular
>>> working meetings of the work groups. We should provide a mechanism
>>> where offending behavior can be called out, the individual notified of
>>> their disruption, and a judgment call made by the moderator/host of the
>>> activity effected if the behavior is so disruptive as to need immediate
>>> intervention, e.g., calling security to get the raving beligerant drunk
>>> out of the work group's session. Then, all subsequent processes related
>>> to that intervention should be off topic for the work group proper,
>>> instead channeled to an appropriate, quasi-public forum for resolving
>>> the issue in due process.
>>> Sixth, correction and not punishment. The goal of a community like
>>> Kantara when banning an individual is to protect the community, not to
>>> punish the individual. Vengeance isn't the appropriate role for a
>>> collaborative organization. Intervention in the case of inappropriate
>>> behavior should be judged by, and implemented for, its effectiveness in
>>> ensuring a healthy, productive environment for quality work.
>>> My guess is that this will eventually require an update to the operating
>>> procedures allowing for the banning of individuals from particular
>>> contexts (meetings, calls, mailing lists, entire work groups, etc.),
>>> since currently any IPR signatory can participate in any work group.
>>> And since we are talking about restricting the ability of an individual
>>> to participate--in effect restricting their liberty--I feel strongly
>>> that we should think through our goals and first seek consensus on the
>>> desired outcome (with buy in from both the LC and BoT) before we start
>>> hashing through proposed language other than strawman illustrations.
>>> That's my $.02 on the topic. Hopefully we can craft something that
>>> incorporates most if not all of these principles.
>>> I look forward to feedback and commentary; I see this as a starting
>>> point for figuring out how we want to deal with correctable problems.
>>> Joe Andrieu
>>> joe at switchbook.com
>>> +1 (805) 705-8651
>>> LC mailing list
>>> LC at kantarainitiative.org
> Joe Andrieu
> joe at switchbook.com
> +1 (805) 705-8651
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