Editor: Joe Andrieu
Status: This document is a Kantara Initiative Work Group Report, it has been approved by the Information Sharing Work Group for submission to the Leadership Council.
Sally uses a Personal Request for Proposal (pRFP) to solicit offers for, negotiate, and purchase a new car through the MyPal pRFP Broker. She has previously researched her options and made up her mind about the kind of car she wants to buy. She has also secured financing and credentials asserting that fact. Sally’s information is maintained in a personal data store, which provides it on demand for use by service providers and vendors. On the Vendor side, Frank at Chryota of London responds to Sally’s Personal RFP (pRFP), using a hands‐on approach that integrates CoL’s CRM system, MyPal, and Chryota Manufacturing’s CRM program HEARING AID, which is managed by Jimmy.
This engagement model is a detailed expansion of Step #3 of the Information Sharing Work Group’s Car Buying Engagement Model, an instance of the Customer‐Supplier Engagement Framework.